Broken Appointment Policy

We ask that all patients confirm their visits when they receive a call or a text from the office. If we are unable to confirm an appointment despite multiple calls and texts or if a patient is too late to their appointment, the time slot may be offered to one of the many other patients who are waiting for an opening.  Once confirmed, all patients receive a courtesy reminder one hour before their visits. 

We understand that there are some circumstances that are beyond a patient’s control.  We ask that patients give at least a 48 business hour notice if an appointment needs to be rescheduled so that we may offer the time slot to another patient.  This allows us to offer the time slot to another patient in need.  If a patient fails to give 48 business hours notice or does not show up to their appointment, a $50 per scheduled hour missed appointment fee may be assessed.  This policy is made clear in every text message, on physical patient intake forms, posted in our waiting room and on this website. Continued failure to keep scheduled appointments may result in same day only scheduling.  In some cases, we may be unable to reschedule and may recommend seeking care at an office that is a better fit for the patient’s schedule.